Return Policy
International Hair Medikal Domestic and Foreign Trade Co. acts within the framework of the Consumer It operates in compliance with the Greek Consumer Protection Regulation 2121/1993 and the provisions of global consumer protection laws, Protection Law No. 6502 in return transactions.
Product Returns And conditions That You Can Make Without Stating Any Reason:
You can return any product/products you purchase from International Hair Medical, except for products for which the right of withdrawal cannot be used, within 14 (fourteen) days from the date of delivery or signing of the contract, even if the product is not damaged, without stating any reason. For return, the product you purchased must have been used in accordance with its operation, technical specifications and instructions for use, must not have been damaged or spoiled, and a written notification must be made regarding the right of withdrawal.
Following the receipt of this notification by International Hair Medical, confirmation information regarding the receipt of the notification will be shared with you and the price of the product/products subject to the right of withdrawal will be returned to you in accordance with the payment method within 14 (fourteen) days following the date of receipt of the notification. The products to be returned must be delivered with the original product invoice. In case of exercising the right of withdrawal, the return of the original invoice is mandatory. However, if the original invoice is not sent, VAT and other legal deductions, if any, cannot be refunded.
The Products With The Details Indicated Below Cannot Be Returned Within The Scope Of The Right Of Withdrawal;
• Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider.
• Contracts regarding goods prepared in line with the consumer’s requests or personal needs.
• Contracts regarding the delivery of goods that are perishable or whose expiration date may have passed.
• Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable in terms of health and hygiene.
• Contracts regarding goods that are mixed with other products after delivery and cannot be separated by nature.
• Contracts for books, digital content and computer consumables provided in a tangible medium if protective elements such as packaging, tape, seal, or package have been opened after the delivery of the goods.
• Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under subscription contracts.
• Contracts for accommodation, goods transportation, car rental, food and beverage supply and the evaluation of free time for entertainment or rest that must be made on a specific date or period.
• Contracts for services performed instantly in an electronic medium or for intangible goods delivered instantly to the consumer.
• Contracts for services whose performance begins with the consumer’s approval before the expiration of the right of withdrawal period.
The product/products to be returned must be delivered to us through the cargo companies that International Hair Medical works with. The product must be placed in a protective package and the cargo company’s label must not be on the product packaging. Deformation that may occur in the product packaging is among the situations that prevent the product from being resold.
Return Conditions For Defective / Damaged / Broken (Defective) Products
• Goods that are contrary to the quality or quantity affecting the quality stated in their packaging, label, introduction and user manual or advertisements and announcements or notified by the seller or determined in their standards or technical regulations or that contain material, legal or economic deficiencies that reduce or eliminate their value or the benefits expected from them by the consumer in terms of allocation or purpose of use are considered defective goods.
• The consumer is obliged to notify the seller of the defect within 6 (six) months from the date of delivery of the goods.
• In this case, the consumer has the right to withdraw from the contract by declaring that he/she is ready to return the sold product, to keep the sold product and request a discount on the sales price in proportion to the defect, to request that the sold product be repaired free of charge, with all costs being borne by the seller, if it does not require excessive expenses, and to request that the sold product be replaced with a defect-free equivalent product, if possible.
• All industrial goods that you purchase from International Hair Medical and are subject to the Warranty Certificate Regulation are under the warranty of the manufacturer or importer company.
• If the product you purchase is defective, please notify International Hair Medical in writing within 6 (six) months from the date of delivery.
• You can repair your product by going to the nearest authorized technical service and thus save time. (Please review the warranty certificate and the introduction and user manual for the product.)
If The Product You Purchased Is Defective, The Following Procedures Are Applied:
• Products delivered to International Hair Medical due to being defective are processed within 3 business days at the latest from the date of receipt.
• Products sent due to being defective are received by the responsible person and recorded in the company records.
• A fault is detected regarding the product, and if the product is a technological product and has a significant fault, it is tested by the technology shop authorities.
• Products sent due to being defective are sent to the authorized technical service or supplier company within 3 business days at the latest from the date of receipt by International Hair Medical. The period during which the product remains in the authorized technical service or supplier company may vary depending on the features of the product. However, the maximum repair period for products subject to the Warranty Certificate Regulation is 20 business days.
• Information and results (repair or replacement) from the authorized technical service or supplier organization regarding the product are communicated to you by phone or e-mail.
• At the end of the period spent at the authorized technical service, the repaired product is sent to you in its repaired state, and if the product for which it is stated that return is appropriate, it is replaced with a new one or a refund is made within the scope of your request. In case a refund is requested, the defective product price is returned within 14 days in accordance with the payment method. However, these rights will not be used for product/products that are determined to be defective as a result of user error.
Product Shipments Made To International Hair Medical On The Reason That They Are Defective Must Caryy The Conditions Specified Beleow:
• The product return section on the back of the invoice must be filled in completely.
• The fault or problem with the product must be clearly explained.
• The product must be sent with all its accessories and original box.
• The product must be placed in a suitable protective package and the cargo company’s label must not be on the product packaging.
• The product must be delivered to us through the cargo companies that International Hair Medical works with. The cargo fee for this product/products will be covered by International Hair Medical.
Warranty Certificate And Period For Industrial Goods:
Manufacturers or importers are required to issue a warranty certificate approved by the Ministry of Customs and Trade for the industrial goods they import or produce. The warranty period starts from the delivery date of the goods and is at least two years.
All industrial goods that you purchase from International Hair Medical and are subject to the Warranty Certificate Regulation are under the warranty of the manufacturer or importer company.
Please check the warranty certificate of the product you purchased, which also includes the invoice date and number.
Introduction And Usage Manual For Industrial Goods;
It is mandatory for industrial goods manufactured or imported domestically to be sold with a English , Germany, Spanish guide regarding promotion, use, maintenance and simple repair and, if necessary, with a label covering international symbols and signs.
– Please check the introduction and usage manual for the industrial product you purchased.
– Malfunctions resulting from the use of the product contrary to the matters included in the introduction and usage manual are not covered by the warranty.
Problems Arising From Delivery:
In shipments made with a Private Cargo Company, if the package is damaged during transportation, the damage will be compensated by International Hair Medical.
In Case Of A Damaged Package;
• Damaged packages should not be accepted and a report should be prepared for the delivery company.
• If the delivery company representative thinks that the package is not damaged, you have the right to have the package opened there and to check that the products were delivered without damage and to request that the situation be determined with a report.
• After the package is received by you, it is deemed that the delivery company has fulfilled its duty properly.
• If the package is not accepted and a report is prepared, the situation should be reported to International Hair Medical as soon as possible with the copy of the report that remains with you.
• International Hair Medical will ensure that a new and healthy delivery takes place as soon as possible.
In case of any problems regarding the products delivered to you, you can reach us by phone or e-mail.
Attention: Please state your order number in all communication regarding your order.
International Hair Medical
Greece ,Athens Street 25 , 1442
E-Mail: info@internationalhairmedical.com